Verifying Email (Verifizierte E-Mailadresse)

[TeaStarLove]

I'm not getting a verification email for my account. I've clicked the box to send the email a few different times on two different emails, but I never received it. It's not in the spam folder either. I've looked all over to see if there is any explanation or advice, but I haven't seen anything. My friend had the same problem.

I wasn't sure who to contact, I emailed the members support (Mitgliederbetreuung) a month ago with no response. After looking into it a little more, maybe that is just for the paid members of e.V.? Its not clear to me who I should email. Should I email webteam or kontact? Google AI mentions emailing the board (Vorstand) for verification problems, but that seems too far up for something so simple.

Any advice would be appreciated!
Thanks :)

Edit: I was able to verify! My email has the form "Tea.StarLove@xxxx.com." I deleted the "." in my name, and resubmitted "TeaStarLove@xxxx.com" and got the verification email immediately. If others are having problems, they might try this! (its also just as probable the magic of asking made it work.)

[CJK]

Hi TeaStarLove,

first of all, I am sorry that you are having those problems. I hope that they can be resolved soon.

The best address for this problem (and generally for any kind of technical problems) is webteam@logic-masters.de.
Both vorstand@ and kontakt@ would work as well, but only because we would internally redirect this mail to the webteam.

However, I'm actually not sure whether mitgliederbetreuung@ is still in use at all. We will figure this out and potentially update the website.

Let me know when you've contacted webteam@, but haven't got a reply for a few days.

Best regards,
Christian

[seraphina]

I wasn't sure who to contact, I emailed the members support (Mitgliederbetreuung) a month ago with no response. After looking into it a little more, maybe that is just for the paid members of e.V.? Baseball Bros

[TeaStarLove]

I wasn't sure who to contact, I emailed the members support (Mitgliederbetreuung) a month ago with no response. After looking into it a little more, maybe that is just for the paid members of e.V.? Baseball Bros

It turns out that one was discontinued! I was told the correct email is webteam@logic-masters

My problem turned out to be my "." in the @domain'.'com was some weird american formatted dot, for some reason. (along with my other dot, e.g. Tea'.'Starlove). You can resolve this by copy and pasting a random dot from the signup page.

My friend had a problem but eventually found out that he kept mistyping his email. So be sure to double check that. 

If neither of those do the trick, definitely reach out to the webteam at that email. They really helped!

Good luck!
(This is crazy. I literally just met another Seraphina today. And I'm writing a book whose main character's name is Seraphina What are the odds? xD)